Assistant Concierge Manager

The role

Support the daily operations of the Concierge team, ensuring the delivery of highly personalized, intuitive, and efficient service throughout the guest journey. Assist guests with restaurant reservations, transportation, local attractions, entertainment, special occasions, itineraries, and other individual requests while demonstrating comprehensive knowledge of the hotel and destination. Anticipate guest needs and preferences, providing thoughtful recommendations and creating memorable experiences tailored to individual requirements. Handle VIP and special-attention guests with discretion and ensure their preferences and requests are effectively communicated and coordinated with relevant departments. Maintain a thorough and up-to-date knowledge of the hotel's facilities, services, restaurants, events, local attractions, transportation options, entertainment venues, and other points of interest. Establish and maintain professional relationships with reputable external service providers to facilitate guest requests while adhering to company policies and standards. Ensure all guest requests are accurately recorded, communicated, and followed through to completion. Take ownership of guest requests and concerns, coordinating with appropriate departments when necessary and following up with guests to ensure complete satisfaction.