Assistant Front Office Manager

The role

"Ready to turn every check-in into an unforgettable moment? As an Assistant Front Office Manager, you will champion our dynamic team by leading with dedication, driving guest satisfaction, and ensuring seamless departmental operations. Key Responsibilities Host the Show: Supervise daily shift operations to guarantee a smooth guest journey. Drive Guest Satisfaction: Resolve guest feedback with empathy and care. Lead by Example: Model high service standards directly at the reception desk. Departmental Operations: Assist with scheduling, reporting, and administration. Collaboration: Coordinate closely with Housekeeping, Reservations, F&B and maintenance to ensure room readiness. Step Up: Lead the department during the Rooms Division Manager absence. Requirements & Qualifications Experience: 3–5 years in hotel Front Office with 2 years minimum in a supervisory role. Mindset: Proactive, stress-resistant, and service-oriented. Skills: Strong organizational, multi-tasking, and motivational capabilities. Communication: Excellent verbal and written English; additional languages are a plus. Flexibility: Available for rotating shifts, weekends, and holidays."