Assistant General Manager, Ling Ling

The role

"As an Assistant General Manager at Ling Ling, you will be assisting the Restaurant General Manager for overseeing the efficient running and profitability of the restaurant’s daily activities. Your responsibilities include training and developing team members, coordinating employees schedule, and ensuring that company standard operating procedures, policies and procedures are being followed and consistently implemented. Finally, you will help minimize operating costs, boost employee’s retention, deliver outstanding guest service and overall customer satisfaction. Key Duties And Responsibilities Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service. Recruit, train, develop, and communicate with all team members and ensure they are knowledgeable on job expectations, as well as assess performance on a regular basis, to include annual performance reviews. Implement and maintain guest service standards and/or brand specifications and grows business within the restaurant. Responsible for handling guest complaints/comments, and using them for making improvements Maintain all merchandising standards, display presentations and signing standards and monitors inventory levels Drive team members in the areas of new product introductions and promotional programs; help to guide implementation of these items and provide training to team members accordingly. Utilize experience to effectively control financials, personnel management, facilities, marketing, food preparation and quality, and general business operations. Complete quarterly menu engineering by following the SOP and using the “Menu Engineering Tool." Ensure guest database, feedback, comment card rating and preferences are recorded in the restaurant reservations system and “Guest Comment Card Tool." Prepare projections of future sales and expenses in order to establish realistic yet challenging profit objectives."