Assistant Guest Relations Manager - Front Office - Jumeirah Dar Al Masyaf

The role

An opportunity has arisen for a Assistant Guest Relations Manager to join Front Office in Jumeirah Dar Al Masyaf. The main duties and responsibilities of this role: Present a professional and welcoming demeanor to arriving customers, efficiently allocate and seat guests, and ensure a full understanding of the sequence of service standards. Manage customer complaints and feedback calmly and professionally, gather all relevant information, and communicate issues to management. Manage the booking system to optimize reservations, maximize covers, and ensure efficient operation of the restaurant Handle function bookings, liaise with Front of House (FOH) and Back of House (BOH) teams and clients to ensure seamless and well-planned events. Understand and comply with local licensing laws, promote responsible alcohol service, and make simple decisions to positively impact work and customer experience Work closely with the Rooms Division Guest Relations Manager and Concierge to ensure seamless guest experiences, identify guests requiring special attention, and cross-sell F&B outlets to enhance guest experiences and generate new business. About YouThe ideal candidate for this position will have the following experience and qualifications: 3-5 years of experience within the international luxury hospitality industry, ideally in a similar role. Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a Related Field Experience working in a multi-cultural environment. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.