Manager, Restaurant

The role

"Directs and coordinates all activities and provides assistance to the staff in the restaurant and bar assigned. Ensures all established service standards and procedures of The Bab Al Shams Hotel and leads to guest satisfaction, staff satisfaction and profit. Under the general guidance of the Food and Beverage Manager in accordance to the Hotel’s Policies and Procedures. Key Duties And Responsibilities Manages all aspects of a specific Outlet(s) within the F&B department including the selection, development and performance management of colleagues, optimizing profits and increasing sales. Manages scheduled shifts ensuring guest satisfaction. Manages all operational issues ensuring Bab Al Shams’s Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Department Performance Plan. Monitors effectiveness of workflow & Sequence of Service during service periods and provides hands-on support as and when required. Monitors the cashiering function of the outlet to ensure compliance with TMH Cashiering Procedures. Develops, maintains & actively uses a database of customer details/ history and other strategies that assist in guest recognition. Advises the F&B management of any improvements needed in relation to restaurant operations including updates to SOPs or addition/ deletion of SOPs. Implement strategies to increase the market share for the Outlet."