Operations Manager – Fast Casual

The role

"Responsible for the operational, commercial, and financial performance of the Fast Casual Division. Leads the General Managers of each outlet to deliver consistent standards, fast and accurate service, and sustainable profitability across dine-in, takeaway, and delivery channels. Key Responsibilities Revenue Management: Accountable for the financial health of the Fast Casual Division, including managing the consolidated P&L, budgets, forecasts, and reports. Develop strategies to optimize revenue, control food and labor costs, reduce waste, and maximize operational efficiency by monitoring sales performance, average check, transaction counts, food cost, labor productivity, and key unit-level KPIs across all outlets. Operations & Guest Experience Management: Leads the overall operations of the Fast Casual Division, ensuring speed of service, order accuracy, product consistency, and guest satisfaction across all outlets. Oversees General Managers to deliver high-quality food and efficient service aligned with each brand's standards, while optimizing kitchen workflows, peak-hour throughput, and service flow, and monitoring guest feedback and online ratings to implement improvements across the division. Channel Growth & Strategic Initiatives: Drives growth across dine-in, delivery aggregators, online ordering, kiosks, and loyalty platforms, managing aggregator relationships, listings, pricing, promotions, and metrics such as preparation times and ratings. Leads strategic initiatives including new outlet openings, menu engineering, product launches, and local store marketing, in collaboration with culinary, marketing, supply chain, and internal teams..."