Venue Manager

The role

"At Earth Hotels, we don’t do cookie-cutter hospitality. As a Venue Manager, you are responsible for leading the daily operations of one of Earth Hotels’ key social spaces. You will own the vibe, the flow, the service quality, and the commercial performance of your venue ensuring every guest experience feels energetic, intentional, and unmistakably Earth. You will lead the front-of-house team with confidence and clarity, ensuring service is smooth, standards are consistently met, and the venue remains a place guests want to return to and talk about. What on Earth Will You Do? Lead the full day-to-day operation of the venue, ensuring smooth service and strong floor presence. Maintain high standards of service, cleanliness, speed, and guest engagement. Ensure opening and closing procedures are executed consistently and accurately. Manage guest flow during peak periods, ensuring a seamless and enjoyable experience. Handle guest feedback and service recovery with professionalism and confidence. Lead, motivate, and coach the team to deliver service that feels human, warm, and effortless. Conduct daily briefings and ensure the team is aligned on priorities, reservations, VIPs, and events. Support recruitment, onboarding, training, and performance follow-ups for the venue team. Build a culture of accountability, energy, and pride in service delivery. Ensure all service SOPs, brand standards, and sequence of service are followed. Conduct regular floor checks and spot coaching to maintain consistency. Ensure upselling is natural, confident, and aligned with guest preferences. Maintain strong coordination with kitchen and bar teams to ensure smooth delivery and timing. Drive revenue through strong service execution, upselling, guest engagement, and experience-led hospitality. Monitor daily sales performance and support planning to meet targets. Support inventory control, wastage reduction, and stock monitoring in coordination with the bar and procurement teams."